FAQ
Frequently asked questions.
Everything you need to know before ordering, shipping, storage, allergens, and support. If you don't see your question here, we're a quick email away.
- Where do you ship?
- We currently ship across the contiguous United States. If you're outside the U.S. and would like to order, contact us, we handle select international orders on request.
- How long does shipping take?
- Orders are typically packed within 1–2 business days. Standard U.S. shipping arrives in 3–7 business days after that. You'll receive tracking as soon as your order ships.
- How should I store my snacks?
- Keep the pouch sealed, cool, and dry. Once opened, roll or clip the top closed and enjoy within a couple of weeks for peak crunch and flavor.
- Are your snacks made in the United States?
- Yes. Cravings by Temnnys is a U.S.-based, independently owned brand. Every product is packaged and shipped from the United States.
- Do you offer wholesale or bulk pricing?
- Yes. If you run a retail shop, café, hotel, gifting program, or corporate account, visit our Wholesale page or email info@cravingsbytemnnys.com and we'll follow up personally.
- What is your return policy?
- Because snacks are consumable and quality can be affected by handling once they leave us, we don't accept returns of opened product. If your order arrives damaged, wrong, or defective, contact us within 7 days and we'll make it right.
- I have an allergy, is your product safe for me?
- For specific ingredient, allergen, and nutrition information on a product, please email info@cravingsbytemnnys.com before ordering and we'll share full details. Do not rely on general descriptions if you have a serious allergy.
- Do you offer gift cards?
- We don't currently offer gift cards. Email us and we can arrange a custom gift order sent directly to your recipient with a personal note.
- How do I contact customer support?
- Email info@cravingsbytemnnys.com or call +1 (949) 312-1154. We answer every message personally, usually within one business day.