Returns & refunds.

Our commitment

We stand behind every product we ship. If your order arrives damaged, incorrect, or defective, we'll make it right.

Food-safety limitation on returns

Because our products are consumable snacks, we cannot accept returns of opened items or items whose packaging has been tampered with. This is a food-safety requirement, not a preference.

Eligible for a refund or replacement

• Order arrived visibly damaged in transit.
• Wrong product was shipped.
• Product is defective or clearly not as described.
• Order did not arrive within 21 days of shipping (U.S. addresses).

How to request a refund or replacement

1. Email info@cravingsbytemnnys.com within 7 days of delivery.
2. Include your order number and a brief description of the issue.
3. For damage or defects, attach a clear photo of the product and packaging.
4. We'll respond within 1 business day with next steps.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.

Cancellations

Orders can be cancelled or modified before they ship. Email us as soon as possible with your order number. Once an order is handed to the carrier we can no longer cancel it, but we can help arrange a return if it qualifies above.

Contact

Cravings by Temnnys · info@cravingsbytemnnys.com · +1 (949) 312-1154